We want customers to be confident when purchasing from kitchenwitchdoll.com. If at any point you are not satisfied with the purchase you made we can manage your expectations with our return policy.
Returns
Returns are accepted for up to 30 days after the order has been delivered. The following must be followed for a return to be accepted:
The order cannot be used and must be in its original condition.
The order cannot be missing its packaging tags and cannot be visibly altered in any way.
The following items do not qualify for a return:
Final sale items
Personalized products
Gift cards
Return Process
We can process a return when the following information is email to kitchenwitchdoll.com:
Your order number
The items(s) being returned
The return reason
An email to support@kitchenwitchdoll.com must be sent including the following
A request to return a purchase can be created through our email inbox where we can guide you through the process.
Refunds
Refunds are processed within 5-10 business days and shipping fees cannot be refunded unless the return was caused by a purchased product being damaged or a damaged shipment. Depending on the payment provider there could be a delay in processing the return and issuing the refund.
Exchanges
We do not process exchanges for our products unless the order delivered is damaged defective or incorrect. If this is the case please email us within 7 days of delivery.
Missing or Bad Orders
We ask that you contact us right away at info@kitchenwitchdoll.com if the order you received is incorrect or bad, The quickest way to address any issues is to show us the problem. We will expedite a solution as best we can.
Return Shipping
If an item is bad incorrect damaged or defective the return shipping is on us. Otherwise we will charge you for the return shipping. Please send all returns with a trackable shipping service.